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Need more help? Reach out to our dedicated support team using the form below.
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Get HelpHow does Sailmate differ from other dating apps?
Sailmate focuses on connecting you with potential matches within your existing social circles, offering a more refined approach compared to traditional swiping-based apps. We prioritize quality connections over quantity.
Is Sailmate available on iOS?
Currently, Sailmate is only available on Google Play Store for Android devices. We're working on an iOS version and will announce its release soon.
How does Sailmate ensure authentic profiles?
Since Sailmate works through existing social connections, all profiles are real people connected to your circle. This significantly reduces the chances of encountering fake profiles or bots.
Is my personal information secure?
Yes, we take privacy seriously. Your personal information is encrypted and stored securely. We never share your data with third parties without your consent.
What should I do if I encounter inappropriate behavior?
Sailmate has a zero-tolerance policy for inappropriate behavior. You can report any concerns through the app or by contacting our support team directly.
If the app isn't loading properly:
If you're not receiving notifications:
For any other technical issues:
hamad@thesailmate.com
Office #802, Anum Empire, Shahrah e Faisal Karachi, Pakistan
Support Hours: Monday - Friday, 9 AM - 6 PM (PKT)